Quality Assurance Supervisor

Clarendon Home Care is a provider of visiting home care and live in care services for Surrey and South West London. We are seeking a skilled Quality Assurance Supervisor to join our operations team, working out of our office on Elm Road in Kingston upon Thames.

The role:

• Full-time
• Salary - £28,000 p/a
• Office and in the field, 3 work-from-home days per month
• 9-5
• Position available November 2024
• 21 days paid holiday
• Company pension
• Place of work: 185 Elm Road, Kingston upon Thames, KT2 6HY

Summary

The Quality Assurance Supervisor will work alongside the Registered Manager and the Duty Manager to promote outstanding levels of quality assurance, compliance and training across the business. They will work to ensure that care delivery is CQC compliant while aiming to be over and above industry standards.

They will work 50/50 in the office and in the field to help carry out spot-checks and supervisions. They will help to maintain accurate care records and will help to problem-solve QA issues as they arise. They will work closely overseeing a team of senior care workers.

They will maintain staff training and will be confident delivering occasional training to a group. They will have a good base of home care experience, strong office and organisational skills and will be a superb communicator.

Duties

• Duties include but are not limited to:
• Meet new clients and manage team of senior care staff to carry out care and risk assessments
• Keep accurate and up to date records for all clients (including care plans, body maps, meds competency forms etc.)
• Carry out QA reviews with clients and action necessary adjustments to care plans
• Spot-check care workers, highlight issues and identify training needs
• Help maintain care assessments, risk assessments, care records and MAR sheets including audits
• Contribute fully to CQC inspections and QA inspections
• Liaise with social care teams as issues arise and attend clients reviews as necessary
• Amend care tasks and meds tasks responsively and as required
• Help to ensure that ensure training is effective, compliant and up to date
• On-call duties one week in every four (escalated emergencies only minimal call time)

Skills

• Good knowledge of CQC requirements
• Able to absorb and apply company policies and processes
• Good office and IT skills
• Home care experience and know-how
• Good communication and organisational skills
• Experience with mentoring and educating staff members
• Able to deliver training to a group
• Works well under pressure

Please apply with your CVand a covering letter telling us why you are suitable for this position.

All applicants must be eligible to work in the UK and will be subject to a Disclosure and Barring Service (DBS) check.

Clarendon Home Care is a founding member of the Surrey Care Association and is regulated by the Care Quality Commission.