- Mandarin or Cantonese speaker (preferred not essential)
- A confident and natural leader able to coach, develop and motivate to build a high performing team
- A strong work ethic, able to work at pace and eager to work in a demanding environment where you are rewarded for your hard work
- Experience working in an environment focused on speed without compromising service essential
- Current supervisory, team leadership, management experience and looking for career progression
- A can-do attitude, confident, passionate about people and achieving individually and as a team
- Punctual, reliable and willing to go the extra mile, you will thrive on hitting targets and love the buzz of a large retail store
- Articulate, strong communication skills and able to demonstrate a track record of achieving targets
- A passion for customer experience and delivering retail excellence
- Managing, coaching, and developing a diverse team, from recruitment to induction and beyond
- When necessary, follow staff disciplinary procedures
- Ensure all staff are multi-skilled/tasked to complete a range of duties across the store
- Ensure all staff have knowledge of products and services within the whole store
- Assist the management team in managing the performance of self and others within agreed limits including setting performance standards and maximising resources
- Complete team appraisals within agreed time limits
- Manage a business that is viewed as ' best in class', maximising sales at every opportunity and maintaining extremely high standards
- Understand customers, anticipating their needs, setting exceptional standards of service
- Ensuring staffing levels are adequate to meet customer expectations across the whole store
- Identify business levers and pro-actively assist the Area Manager to keep track of the competition so that the business can respond to change
- Manage stock availability and waste
- Driving customer service standards to achieve sales and exceed customer satisfaction targets
- Identifying potential, managing staff development and supporting staff to achieve their potential
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