- To be first point of contact for customers with regards to delivery and service call queries
- Carry out fault diagnostics on our products when required
- Dealing with a few calls regarding general enquiries
- Produce all relevant paperwork required which will allow installation teams to complete deliveries
- Scanning and uploading all documentation required to ensure accurate recording
- oTo create/generate invoices on products sold by self or engineers including chargeable remedials
- Maintain customer files in line with Company Policies
- Showing empathy and understanding towards our customers
- Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers
- To work closely with all other departments and the engineer/delivery teams
- To have good geographical understanding of the UK
- To complete any tasks delegated
- To undertake any other duties as deemed necessary
Back to searchOperations Administrator
Pertemps Dudley West Brom Perms
Posted 7 hours ago, valid for 16 days
Kingswinford, West Midlands DY6 7LJ, England
Full Time
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Sonic Summary
- We are seeking an Operations Administrator for a group of companies specializing in innovative mobility solutions.
- The role involves being the first point of contact for customer queries, performing fault diagnostics, and producing necessary paperwork for deliveries.
- The position requires good geographical knowledge of the UK and the ability to maintain customer files while providing high-quality service.
- The salary for this position ranges from £23,000 to £24,000 FTE, with potential bonuses of up to £150 per month based on performance targets.
- Candidates should have relevant experience, although the specific number of years required is not stated.
