- To be first point of contact for customers with regards to delivery and service call queries
- Carry out fault diagnostics on our products when required
- Dealing with a few calls regarding general enquiries
- Produce all relevant paperwork required which will allow installation teams to complete deliveries
- Scanning and uploading all documentation required to ensure accurate recording
- oTo create/generate invoices on products sold by self or engineers including chargeable remedials
- Maintain customer files in line with Company Policies
- Showing empathy and understanding towards our customers
- Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers
- To work closely with all other departments and the engineer/delivery teams
- To have good geographical understanding of the UK
- To complete any tasks delegated
- To undertake any other duties as deemed necessary
Back to searchOperations Administrator
Pertemps Dudley West Brom Perms
Posted 10 hours ago, valid for 16 days
Kingswinford, West Midlands DY6 7LJ, England
Full Time
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Sonic Summary
- We are seeking an Operations Administrator for a group of companies specializing in innovative mobility solutions.
- The role involves being the first point of contact for customer queries, performing fault diagnostics, and producing necessary paperwork for deliveries.
- The position requires good geographical knowledge of the UK and the ability to maintain customer files while providing high-quality service.
- The salary for this position ranges from £23,000 to £24,000 FTE, with potential bonuses of up to £150 per month based on performance targets.
- Candidates should have relevant experience, although the specific number of years required is not stated.
