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- Maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customers complaint, determining cause, expediting correction or adjustment, following up to ensure resolution.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage customers.
- Resolve customer complaints via phone, email or mail.
- Greet customers warmly and ascertain problem or reason for calling.
- Act as the company gatekeeper.
- Work with customer services manager to ensure proper customer service is being delivered.
- Record all incoming enquiries on our business management platform.
- Chasing progress of quotes/reports within a reasonable timeframe.
- Compile and send progress reports to customers.
- Strong phone contact handling skills and active listening
- Customer orientation and the ability to adapt/respond to different types of characters
- Excellent communication skills
- Industry knowledge preferred
- Ability to work under pressure
- IT literacy essential
- Strong organizational skills
- Strong positive attitude with the ability to negotiate with difficult clients
