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- Respond to customer inquiries via phone, email, and in-person.
- Processing orders, manage customer accounts, and maintain accurate records.
- Collaborate with production and sales teams to ensure timely order fulfilment.
- Assist in resolving customer issues and complaints efficiently and professionally.
- Utilising Microsoft Office Packages: Word, Excel, Outlook.
- Confident communicating via telephone, email, and face-to-face.
- Liaising with other teams within the company to ensure timely order fulfilment.
- Strong attention to detail.
- Experience in a customer service or administrative role.
- Strong knowledge of Microsoft Office packages; Word, Excel, Outlook.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritise workloads in a fast-paced environment to ensure all workloads are completed in a timely manner.
