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- Initiate the order entry process verifying quotes against orders received from Trade Partners.
- Input product orders and customer contact details onto CRM systems.
- Provide Production & Dispatch teams with new orders.
- Resolve any related internal and external queries.
- Accurately process orders entering quotes onto CRM systems.
- Liaising with Trade partners/ Local Authority/ Surveyor/ Salesperson to ensure orders are processed correctly.
- Liaise with internal teams- Applications, Scheduling, Customer Care- to resolve queries related to the order process.
- Raising purchase orders.
- Chasing queries on orders.
- Work on CRM systems to sign off drawings to be issued to production.
- Allocating survey requests to surveyors.
- Supporting TPS Team as and when required.
- Investigating and raising corrective actions.
- Use knowledge of company product configurations to check order anomalies prior to entering the queue for production.
- Strong attention to detail.
- Good IT systems- confident using Microsoft Word and Outlook.
- Ability to quickly adapt to complex administrative systems and product information.
- Excellent communication skills.
- Experience of complex information within a sales or B2B.
- Experience with Data Entry/ Order Entry.
- Strong organisational skills and the ability to multitask and prioritise workloads.
- Ability to work under pressure and meet deadlines.
- Training will be provided on in-house system.
