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- Manage reception - greet visitors to the management suite in a welcoming and professional manner.
- To answer the telephone, ensuring that all queries are dealt with or passed to the relevant person.
- Opening and dealing with post.
- Processing invoices and tracking progress.
- Dealing with email queries as directed by the Regional Manager.
- Diary management and meeting room management including refreshments when required.
- Maintain and update tenant and unit schedules and share with relevant teams.
- Liaising with contractors and managing signing in & permit processes
- Printing, photocopying and scanning plus any other general office administration.
- To promote and maintain a pleasant and efficient working environment within the office, and specifically the management suite, including the following:
- General cleanliness, tidiness and organisation are monitored.
- To assist the Regional Manager with the monitoring and reporting systems of the service charge budget and expenditure relating to the site.
- Dealing with all parking queries from tenants and customers when required.
- To assist with producing weekly, monthly and quarterly reports as required.
- Delivering account statements, invoices and other documents by hand to tenants.
- Previous administration experience in a customer focused environment.
- Able to communicate effectively verbally and in writing.
- Excellent customer service and interpersonal skills.
- Excellent organisational skills.
- Able to work as part of a team, supporting colleagues, as well as using own initiative.
- Awareness of legislation relating to Health, Safety and Environment.
- Understand how the industry and the company functions.
- Able to understand and apply all procedures relating to work activities.
- IT literate, able to use MS Office and company specific IT systems.
- GCSE Grade C/4 or above for English and Math's (or equivalent) is advantageous
