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- Ensuring operation of the FFR is active, being available to take calls at the desk.
- Deal with all customers and colleagues in a professional & timely manner via phone and email.
- Complete the process from lead to order to off hire with customers on rental enquiries.
- Maintain the Protean systems and keep them accurate with the rental fleet changes.
- Assist business development managers with hires.
- Work closely with the hire engineers in the workshop to ensure lead times are met.
- Ensure all invoicing is done each month and resolve any queries in a timely manner.
- Liaise with our 3rd party transport company to book deliveries and collections.
- Assist with frequent stock takes on trucks, batteries, chargers, and masts.
- To undertake this role in compliance with Health and Safety requirements.
- Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.
- The following attributes are considered essential to this post:
- Have experience of working with customers.
- Have exceptional administration skills.
- Be a motivated and hardworking individual with a sales bias who has a desire to learn and wants to strive to improve the rental side of the business both economically and commercially.
- Be professional, always provide a good customer service and build / maintain good relationships with customers.
- Work well under pressure and used to a fast-paced working environment to meet deadlines.
- Have excellent interpersonal skills and be integrative with other departments and colleagues in the workplace.
- Be organized, good with prioritizing and follow the correct procedures in the company.
- Demonstrable sound decision-making and negotiation skills.
- Good listening skills and be creative with ideas.
- Able to take direction from management.
- Be able to work on own initiative.
- Willingness to be flexible to help the Company meet challenging demands.
- Good attention to detail whilst maintaining a sense of the bigger picture.
- Self-motivated.
- Work effectively as a team player.
