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As an Aftersales Coordinator, you will be responsible for planning, booking, and managing the job allocations for field-based service engineers who cover the whole of the UK, whilst maintaining our exceptional level of customer service.
Key Responsibilities:
- Making and receiving telephone calls
- Chasing outstanding customer quotations for repairs
- Managing the workload of the team of field-based engineers in line with planned and reactive requirements
- Logging call-outs and scheduling them in the most efficient way to our team of engineers
- Invoicing work to customers on time and accurately
- Working alongside both the internal and external teams in a professional manner
- Helping to deliver departmental KPIs on a regular basis
- Creating monthly service reports
- Ensuring that company policies and procedures are adhered to
- Showing positivity in your work, the company, and your colleagues
Experience Required:
- Experience in a Service Support or Administrative Role where you were dealing directly with customers
- Experience in an environment where scheduling is a key aspect
- UK geographical knowledge and scheduling experience preferred
- Knowledge of Microsoft Office and modern cloud-based CRM systems is essential
- Experience working collaboratively as part of a team
- Ability to spot trends in data and make informed decisions to support service strategies
In Return, You Will Receive:
- Company Pension
- 25 days annual leave plus 8 bank holidays
- Further opportunities for training and development
- Bupa Cash Plan
- Critical Illness and Death in Service Cover
- Increased Holiday and awards with long service
- Optional enhanced maternity/paternity pay
- On-site gym facilities
- Cycle to work scheme
- Monthly reward and recognition
- 37-hour week working Monday to Friday
If you are interested in this role, please contact Georgie Dymock on (phone number removed).
Alternatively, you can email your CV to (url removed)
