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Job Title: Business Support Officer
Location: Newcastle Civic Centre
Salary: £12.59 per hour
Job Type: [Full-time]
Overview:
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We are seeking experienced administrators to provide essential support at Taxi Licensing and Adult Resource Centres. This role is ideal for individuals who thrive in a fast-paced, reactive environment and can efficiently manage both front-line reception and back-office tasks.
Key Responsibilities:- Provide excellent customer service in a dynamic environment, handling face-to-face and telephone interactions, including challenging situations.
- Process all aspects of licensing applications accurately and efficiently, meeting strict deadlines.
- Manage multiple administrative tasks, including email account management, call handling, and coordinating MOT test bookings.
- Utilize various in-house and external systems to maintain efficient workflow.
- Collaborate effectively with customers, colleagues, and officers to ensure smooth operations.
- Proven experience in an administrative role, preferably in a customer-facing environment.
- Strong organisational and communication skills with the ability to multi-task under pressure.
- Proficiency in Microsoft Office (Word, Excel, Outlook), Teams, and email management.
- Ability to remain calm and professional when handling difficult situations.
If you are a proactive and detail-oriented professional with a passion for delivering excellent customer service, we’d love to hear from you!
?? How to Apply: [Include application instructions here]
How to Apply: Please submit your CV and a cover letter outlining your suitability for the role. We look forward to receiving your application!
