- Manage customer bookings, updating systems with accuracy and ensuring timely transport solutions.
- Build a portfolio of preferred drivers and vehicles to meet client needs.
- Coordinate resources and maintain compliance with legal requirements (e.g., vehicle weight limits, working time).
- Foster strong customer relationships through regular communication and problem-solving.
- Support new customer onboarding, including account setup and data entry.
- Collaborate with internal teams to share best practices and ensure a seamless workflow.
- IT proficiency, including Microsoft Word, Excel, and Outlook.
- Strong communication skills, both verbal and written.
- Exceptional organizational skills, with the ability to multitask and work under pressure.
- Customer-focused mindset with negotiation skills to enhance client experience.
- Experience in the UK transport sector is an advantage.