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Customer Service Advisor

Irlam Associates
Posted 3 days ago, valid for 17 days
Location

Knutsford, Cheshire WA16 7RD, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Service Advisor is available in Mobberley, offering a salary between £22,000 and £24,000 plus a quarterly bonus of £1,000.
  • This entry-level role requires candidates to have experience in a customer service and administrative capacity.
  • Key responsibilities include managing customer orders, handling enquiries, and maintaining delivery records while providing excellent customer service.
  • Candidates should possess strong communication skills, knowledge of sales processes, and familiarity with Microsoft Office and CRM systems.
  • This opportunity is ideal for individuals looking to grow their careers within a large and expanding courier service company.
Customer Service AdvisorMobberley – WA16 7QJ£22,000 to £24,000 + bonus (£1k per quarter)9am-5pm + On call (1 evening per week from home & 1 in 6 weekends) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Service Advisor to join their highly successful team at their site in Knutsford. This is an entry level role where you will be responsible for processing customers orders for same day and next day deliveries, dealing with queries and overall delivering a 1st in class service to all.  Key Responsibilities:
  • Managing outgoing and incoming customer calls and managing email enquiry systems.
  • To keep track of delivery records from the drivers.
  • Upselling to customers to ensure continued revenue stream.
  • Handling customer enquiries around availability of services and pricing.
  • Explaining service and pricing.
  • Negotiate prices with customers to ensure best margins achieved.
  • Following up on all enquiries via calls and emails.
  • Liaise with other branches and 3rd party suppliers and ensure best prices.
  • Develop lasting customer relationships.
  • Accurately and efficiently entering all customer information and order details into the system.
  • Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
  • Resolving customer issues and queries as necessary.
 Key Skills:
  • Experience working in a customer service led & administrative role.
  • Knowledge of sales processes and customer service skills.
  • Excellent communication with a strong focus on excellent customer service and relationship building skills.
  • Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
  • Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
 This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.