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Outbound Customer Sales Agent (No Cold Calling)

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Posted 2 days ago, valid for 17 days
Location

Knutsford, Cheshire WA16 0BB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is a rapidly growing specialist company seeking to expand their Outbound Sales team in Knutsford.
  • The role involves making outbound calls to customers, achieving sales conversion targets, and ensuring compliance with FCA regulations.
  • Candidates should have a minimum of 1 year of telephone sales experience and possess excellent communication and customer service skills.
  • The position offers a salary of £25,000 per year, with the potential for additional earnings based on performance.
  • Working hours typically are Monday to Friday, with occasional evening and weekend shifts required.

Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.

Hours: (BASED IN THE NICE NEW OFFICE IN KNUTSFORD)

  • Usually - Monday to Friday 09:00 - 17:00
  • One week in every 5 weeks you would do : Mon - Thurs 12 - 8pm, Fri 10 - 6pm
  • Saturdays - to work 1 sat every 3 weeks in return for a day in lieu or the extra money.

Summary Duties and Responsibilities of Role:

  • To make outbound calls to customers who have recently enquired through various marketing channels.
  • Achieve department sales conversion targets whilst delivering excellent customer service.
  • Sale calls to be made in line with the Company’s process and FCA regulations.

Key Skills Required:

  • Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
  • Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
  • Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
  • IT Skills?- computer literacy and knowledge of MS Office.
  • Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities

Proven Track record of:

  • Telephone sales experience (preferred minimum of 1 year)
  • Success within a target driven environment
  • Delivering excellent Customer Service
  • Working in accordance with detailed procedures
  • Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes:

  • Excellent interpersonal, communication and listening skills at all levels
  • Able to demonstrate empathy, sensitivity, kindness and patience
  • Resilient with a real desire for success and helping others
  • Can-do attitude, self-motivated
  • High level attention to detail and accuracy

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.