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Description
This is an opportunity to participate in the fast-growing and increasingly important cybersecurity market, using your strong problem-solving and communication skills to delight customers while driving the growth of our client's business.
The Graduate Technical Support Engineer will work with our client's technical product specialist team.
You will be trained in their marketing leading Web-Application Security product and will work your way up to helping customers to solve issues, deploy and use their products in various environments (cloud, on-premise, CI/CD pipelines).
With a growing customer base, you'll quickly become an expert on their products and their customers and provide insights that create best practices and enhance their product roadmaps.
What's in it for you?
Our clients believe in paying people what they are worth and not what they can get away with. Their excellent salaries are above the normal market level, and this is always determined based on your individual skills and contribution.
Their people also receive:
- Re-location packages to Knutsford UK.
- Share options.
- 8% employer pension contribution.
- Life assurance: 4x salary.
- Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
- Private medical insurance (Bupa).
- 25 days holiday plus public holidays.
- Car Scheme/Bike Scheme.
- Continuous personal development.
- Gym access
- Free lunch by their own lovely chefs, social events + much more
Your Responsibilities
- Our client's technical support team is the key liaison point between our software developers, customer success, product management, researchers, and customers.
- Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines)
- Making the most of modern enterprise video communications to engage with customers to ensure they make the best use of our software.
- Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
- Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.
- Liaise with technical product managers to help prioritize software development work, championing the customer's perspective.
Key Skills
- A degree in either Computer Science, Science, or Mathematics
- An excellent communicator in both written and oral form. A clear and concise style, able to communicate complex technical concepts with precision. Ability to adapt communication style to a widely varied audience, from other technical specialists through to novices.
- Problem-solving. A methodical thinker, able to pursue open-ended investigations into obscure problems and carry out your own research to obtain relevant knowledge. Tenacious and conscientious, willing to persevere with a challenging task through to completion.
- A passion for technology in general and a fast learner able to absorb information about a very broad range of technical topics and apply knowledge to new tasks as they arise.
- Customer service. An instinctively helpful person who takes pleasure in solving other people's problems. A positive, can-do outlook and a willingness to go the extra mile to delight customers beyond their expectations.
