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We are working with an established client based in Lamport, Northants, they have a requirement for a permanent Office Administrator to undertake responsibility for a variety of Administration duties supporting the Team Manager in an existing team of 7. This is a varied, busy role and requires candidates with previous experience in a similar role. Due to the rural location of this role it is essential you have your own transport.
The Role
路 Always ensure the fair treatment of customers
路 Ensure compliance with Data Protection legislation
路 Ensure personal compliance with the applicable Conduct rules
路 Fully comply with all company processes and procedures
路 In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
路 Liaise with and support the Team Managers and Senior Managers.
路 Other ad-hoc duties as required by your Line Manager
路 Ensure Complaints are managed in accordance with the process and requirements, where applicable
路 Load client instructions onto in-house CRM system
路 Manage day to day client queries
路 To check, quality control, amend, reject reports to Clients
路 Ensure all reports satisfy the terms of SLAs
The Candidate
路 IT Literate
- Attention to detail is essential
路 Professional manner
路 Very strong verbal and written communication skills as there will be phone work involved
路 Experience working with confidential information
路 Able to manage and prioritise your own workload
This is a permanent office based role, the working hours will be 8.30am to 5pm Monday to Friday, our client offers a competitive salary and benefits package, which includes free on-site parking and fabulous views from the office of the Northamptonshire countryside.
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