Operations Manager

Are you a dynamic, motivated leader with a passion for developing People? Are your ready to take on an exciting challenge in the property sector? Mighty House Estates and Mighty Student Living, trading under P&PC Surveyors Ltd, is seeking an Operations Manager to join our team and help drive the business forward.

We are an established property business offering residential sales, residential lettings, and student lettings services across Lancaster, Morecambe and the surrounding areas. Each department has tremendous potential, and were looking for a skilled professional to bring exceptional people management skills, operational expertise, and a results-driven attitude to the role.

This role is pivotal to the success of our business, ensuring that both our staff and processes are optimised to deliver the best results. As Operations Manager, youll focus on supporting and developing our current team, empowering them to perform at their best, and fostering a culture of collaboration, accountability, and success. Working closely with the Director, youll also play a key role in driving operational improvements, business sales and growth.

About the Role

Optimise our processes: Identify inefficiencies and implement improvements across all teams.

Lead and motivate: Manage a team of 20 employees across two offices in Lancaster and Morecambe, fostering a positive and motivational environment.

Grow the business: Develop strategies to increase profitability, win new clients, and expand market share in all areas.

Deliver exceptional service: Ensure that our reputation for outstanding service is upheld and enhanced.

Key Responsibilities

Overhaul processes throughout Mighty House Estates, turning it into one of the leading sales and lettings agencies in the area, build on its award-winning successes and attract new landlords to grow the lettings portfolios.

Support the development of the Student Lettings Team by working closely with the current managers to address operational challenges and enhance processes, with a focus on strengthening people management, client relations and maintenance systems.

Provide detailed reports and updates to the Director, delivering actionable insights and data-driven solutions.

Support staff with personal development and training to improve performance and engagement.

Create a culture of continuous improvement, ensuring teams work collaboratively to meet targets and exceed client expectations. Promote teams to work effectively with internal stakeholders.

Oversee compliance and ensure adherence to industry regulations and best practices.

Work with the in-house marketing team to ensure targeted, high-impact campaigns and effective use of the marketing budget.

Collaborate with the Associate Directors of Fisher Wrathall Surveyors and Mighty Maintenance to identify cross-business opportunities for income and growth. (Businesses are owned by the same Director)

What Were Looking For

The ideal candidate will be:

An exceptional people manager with proven leadership experience.

Passionate about developing individuals, with a track record of helping teams reach their full potential.

Experience in successful project management

Experienced in sales, with a focus on achieving growth and building client relationships.

Highly organised, with the ability to streamline and optimise processes.

Commercially savvy, with the drive to grow a business and maximise profitability.

A problem-solver with the ability to handle challenges decisively.

Confident in producing reports and working closely with senior management.

Open to learning about the property sector and willing to immerse themselves in our industry.

An understanding of high-impact marketing, particularly through social media

A strong communicator who thrives in a fast-paced, people-focused environment.

What We Offer

Employment package set out below and to be discussed further at interview.

* A supportive and collaborative work environment.

* 28 days holiday, inclusive of bank holidays, rising to 33 with service.

* Professional development and training in relevant legal and technical aspects relating to the selling and managing of property.

* Access to a 24/7 Employee Assistance Programme

* The opportunity to make a significant impact on a growing business.

* Competitive salary. £45,000 to £57,000 (dependent on experience).

* Performance-related bonus scheme offering the potential to significantly enhance overall salary.

* Predominantly office-based role with flexibility as required.

* Discount with a local bar and restaurant in Lancaster.

The role is Monday - Friday, 9am-5.00pm and based in Lancaster, Lancashire, UK. (Flexible working hours can be discussed at interview)

If youre passionate about people management, operational excellence, and driving business success, and youre looking for a new career opportunity, we would love to hear from you.

To apply, please submit your CV and a covering letter detailing your experience and why youre the perfect fit for this role.