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The role will take heavy involvement as a customer account manager overseeing numerous sales accounts for a large-scale multinational manufacturer. The role will prioritise customer excellence, & will streamline sales flows from initial quotation to eventual logistics. The following will take a strategic approach with customer follow-ups & will be strongly involved from a relationship management perspective with the business's outreach.
Client Details
The client we represent is a national manufacturer, a prominent and innovative organisation specialising in bespoke engineering and manufacturing solutions. They have a strong reputation for delivering high-quality, tailored products and services to meet diverse industry needs nationally. With extensive expertise in their field, they focus on precision, reliability, and customer-centric approaches, ensuring their solutions align with client achievements.
Description
Key responsibilities consist of:
- Responsible for renewing and negotiating all subscription contracts.
- Collaborate with New Business Sales Teams to identify product up sell/cross sell opportunities.
- Actively participate in and lead customer conferences, meetings, visits, audits, workshops, and briefings as needed.
- Ensure key information is shared with relevant stakeholders and agreed action plans are communicated and implemented within specified time frames.
- Support the due diligence and supplier management processes to meet risk and compliance team requirements.
- Manage subscription renewal activities in line with defined processes and systems.
- Ensure accurate and timely tracking and reporting of renewal performance and retention metrics.
- Coordinate with global teams to align processes, set pricing guidelines, and meet sales targets.
- Establish and nurture long-term relationships with new customers.
- Full management of all reporting dashboards measuring performance, service, and client information
- Proactively managing issues or problems when they arise, ownership through to resolution
- Ensuring the delivery of an exceptional customer service experience, from new client onboarding to retaining and growing valuable customers
- Serve as the main point of contact throughout the sales process.
- Leverage data and insights from the Internal Sales Team to prioritise focus areas.
- Ensure timely account management by logging conversations and follow-ups in the CRM system.
Profile
The successful candidate will possess:
- Proven experience in maintaining and improving relationships with major customers.
- Skilled in formulating and reviewing detailed business plans.
- Various CRM system experience.
- Results-oriented mindset with a passion for learning and a positive, energetic attitude.
- Strong sense of initiative combined with teamwork and collaboration.
- Thrives in dynamic, fast-paced environments, adept at handling change, and meeting tight deadlines.
- Proven success in managing private or prestige clients with a strong track record.
- Extensive product knowledge in the luxury category or a willingness to self-learn, backed by long-standing market experience.
- Driven and ambitious, motivated by achieving exceptional results.
- Strong analytic and business acumen, capable of translating key data into actionable insights for senior leadership.
- Capability of interpreting data and leveraging commercial advantage.
- Proficient in P&L analysis and making decisive course corrections based on real-world insights.
- Resilient with excellent negotiation skills to achieve mutually acceptable outcomes in demanding situations.
Job Offer
- Basic salary of 30,000 DOE
- Performance-related bonus & commission
- Fuel car allowance
- Core hours of 8:30am till 4:30pm with flexibility
- Early finish every Friday at 2:30pm
- Death in service
- Pension contribution
- 28 days standard holiday
- Internal progression opportunities
