Customer Services

Job Description:

We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support. The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.

Key Responsibilities:

• Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site
• Provide first-line technical support by asking pertinent questions to identify and troubleshoot issues.
• Efficiently organise and schedule on-site engineer visits when necessary.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Ensure customer satisfaction by providing timely and accurate information and support.
• Identify opportunities to improve customer service processes and contribute to team meetings with insights and feedback.

Qualifications:

• Previous experience in a customer service role, preferably with a technical support element.
• Excellent communication skills with the ability to ask relevant questions and gather necessary information.
• Strong problem-solving skills and the ability to think critically and analytically.
• Comfortable using CRM systems and other customer service software.
• Ability to work independently and as part of a team.
• A background or understanding of medical equipment is a plus but not required.

Skills and Attributes:

• Customer-focused with a proactive approach to resolving issues.
• Technically adept and able to understand and explain technical issues to non-technical customers.
• Strong organisational skills and attention to detail.
• Ability to handle high-pressure situations and remain calm and professional.
• Excellent time management skills and the ability to multitask effectively.

Benefits:

• Competitive salary and benefits package.
• Comprehensive training program to enhance your technical and customer service skills.