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To deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures.
Ensuring you have a thorough understanding of company products and services. Offering additional products to meet the needs of the customer. Supporting with email management and web chat where required
Our Customer Service Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate) putting the customer first, negotiate a sales prices, ensuring the cross selling of other relevant products and services.
As a Customer Service Advisor for Certas Energy you’ll have access to:
- Competitive salary
- No weekend working in the Summer
- Commission
- 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Annual volunteering day
Are you a Certas Energy Customer Service Advisor? We’re looking for:
- Contact Centre experience is desirable
- A proven track record in telephone selling and up / cross selling
- Self-confidence and good interpersonal skills
- High degree of self-motivation and time management
- Resilient, persistent and hardworking
- Target driven / results orientated
- Able to build the appropriate level of professional rapport with customers
- Can handle customer objections assertively
- Can manage customer interactions with empathy
- Good listening skills
- Excellent verbal communication skills
- GCSE Maths and English a requirement
