- Responding to learner enquiries via telephone, email, online, and in-person at the reception desk.
- Assisting learners with enrolments and maintaining accurate records in the learner MIS system (ProSolution).
- Supporting exam administration, including invigilation (training provided), assisting with seating plans, and handling certificates. Some travel may be required for exams at external venues.
- Providing general administrative support, including printing course materials, copying, scanning, and ordering supplies.
- Handling financial transactions, such as processing course fee payments, bursaries, petty cash, and invoices using Unit 4 (WCC Finance system).
- Collaborating across multiple sites using SharePoint and working with Microsoft Office applications (Excel, Word, Outlook).
- Using digital communication tools such as Gov.Notify, Mailchimp, Padlet, and MS Forms to enhance engagement with learners and improve workflow efficiency.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a busy team and meet tight deadlines.
- Excellent communication and customer service skills.
- Ability to maintain confidentiality and comply with data protection requirements
- High performing
- Collaborative
- Customer focused
- Accountable
- Trustworthy