Are you a customer-focused professional. Do you want to join a company that invest in their staff?

Job Title: Sales Coordinator
Job Type: Full-time - Office Based
Location: Leamington Spa
Salary: £28-£30K

We are seeking a proactive and customer-focused Sales Coordinator to join our dynamic team. The ideal candidate will coordinate the day-to-day management of customer orders and enquiries, prepare commercial tenders, and provide exceptional customer service. This role is perfect for someone with excellent communication skills and a keen eye for detail.

Day to day of the role:

Coordinate the management of customer orders and enquiries using company software.
Prepare commercial tenders and quotations within customer deadlines or agreed timescales.
Handle inbound calls, building effective customer relationships and maintaining high levels of customer service.
Monitor and action email activity on the shared sales inbox, ensuring proper distribution to respective departments/individuals.
Understand and address customer business requirements and queries upon receipt of sales opportunities.
Manage customer complaints efficiently to ensure quick resolution and remedial action.
Liaise with the warehouse team to ensure on-time deliveries of customer orders.
Proactively update customers on order progress via phone and email.
Provide sales support to management, including data gathering and prospecting opportunities.
Manage time effectively, prioritising key customers, tasks, and enquiries.
Liaise with international teams for updates on shipping, product releases, and order progress.
Participate in Sales and Product training to enhance customer service and product knowledge.
Follow up on outstanding quotations to obtain feedback and increase conversion rates.
Work with management to meet KPIs and sales targets.

Required Skills & Qualifications:

Proficiency with Microsoft Office suite, especially Excel
Excellent time management and prioritisation skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Full product and software training will be provided.
Manufacturing/Engineering industry knowledge or background is welcomed but not essential.

Benefits:

25 days holiday, excluding bank holidays.
Pension Scheme.
Free electric car charging on-site.

To apply for the Sales Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role