Customer Service Operative Location: Cheam Salary: GBP25,667.20 per year, salary does increase after probation. Hours: Alternate shift work, 8am - 5pm, 9am - 6pm and 1 Saturday a month. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre. Responsibilities of the Customer Service Operative: 路 Achieve exceptional standards of customer service and always deliver The Perfect Repair 路 Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions 路 Plan engineers work 路 Carry out engineer diary management 路 Book service appointments 路 Approve engineers' timesheets 路 Department: Domestic Gas 路 Reporting to: Team Leader 路 Monitor and action escalation reports 路 Support the gas department with administration tasks Requirements of the Customer Service Operative: 路 Must be able to work in a busy and high-pressured environment 路 Must be able to handle challenging calls and remain calm under pressure 路 Excellent communication skills at all levels (both written and verbal) 路 Previous experience in a customer service/call centre role preferred 路 Gas/Home maintenance experience preferred, but not essential 路 Exceptional customer service skills 路 Understanding delivery of best value and continuous improvement 路 Good organisational skills 路 Demonstrate initiative and a good work ethic 路 Openness to learning If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service
Bridge Recruitment UK Ltd
Posted a day ago, valid for a day
Leatherhead, Surrey KT24 6TB, England
拢25,667 per annum
Full Time
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Sonic Summary
- The Customer Service Operative position is located in Cheam with a salary of GBP25,667.20 per year, which increases after the probation period.
- This full-time, permanent role involves alternate shift work, including hours from 8am to 5pm, 9am to 6pm, and one Saturday a month.
- Candidates are expected to have previous experience in a customer service or call centre role, preferably with gas or home maintenance knowledge.
- Responsibilities include managing engineer appointments, handling calls, and ensuring exceptional customer service standards.
- The role requires excellent communication skills, the ability to work under pressure, and a proactive approach to learning and improvement.
