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Contact Centre Team Leader
- Upto 34,000 basic
- Pension
- Remote working with very occasional travel to Surrey or London office for team catchups
- Mon-Friday - no weekends
- Operational hours: (phone number removed)pm - shifts are on a 4-week rota basis
- Private Medical and Dental cover
- 25 days holiday +bank holidays +option to buy upto 5 extra days.
Experienced Team Leader sought, to guide a team of 12-15 call centre agents for a financially regulated, multi award winning client.
Working remotely in a team of 7 other TL's, you'll be reporting into the Contact Centre Manager on a daily basis on the activities of your team. We are targeting someone who enjoys motivating, guiding and supporting a team, to achieve and exceed KPI's as well as their own personal targets.
Communicating via phone and email, you and your team will provide support to customers and clients on the full range of products and services offered by this client. This can only be achieved through first class training, support and development - something this business takes very seriously, and actively encourages in their staff.
You'll be involved in performance reviews, 1-2-1's, weekly team buzz sessions, initiatives and drives, recruitment and talent planning, managing absence and holiday requests/cover, as well as auditing/monitoring/reviewing calls to identify improvements and standards are met in line with regulations and company guidelines.
Experience of working in the finance sector and/or a regulated environment would be very beneficial to your application.
Refer a friend and earn up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
KW14423
