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Customer Services Representative
Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. This is a hybrid role.
Customer Services Representative duties include:
- To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail.
- Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.
- Resolving Provider and Insurer issues
- Understand and comply with Customer Service operating procedure, service level agreements and associated targets.
- Understand and comply with Information Security and Data Protection procedures.
- Support rollout of systems as directed by Team Manager.
- Support, as requested, testing of new systems.
- Assessing call severity and passing to 2nd level support.
- Assist in data gathering required for new customers.
- Support pre-sales and sales activities by handling incoming enquiries from prospective customers.
- Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication.
Customer Services Representative required skills, knowledge, and experience:
- MS Office proficient
- A minimum 3 years Customer Service experience
- Excellent telephone manner.
- Strong interpersonal and communication skills.
- Copes well under pressure.
- Flexible approach to work / multi-tasking.
- Works independently without supervision.
- Takes a logical approach to problem solving.
- Empathise with customer situation, using good listening skills
- Strong desire to assist customers.
- Friendly outgoing personality.
- Ability to demystify technical issues using plain language.
- Pro-active and show initiative.
If this Customer Services Representative role is of interest to you, please click apply now or contact Marie Spratley in our Egham office
