Customer Service Operative

Customer Service Operative
Location: Cheam
Salary: GBP24,024 per year, salary does increase after probation.
Hours: Alternate shift work, 8am - 5pm, 9am - 6pm and 1 Saturday a month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers' timesheets
Department: Domestic Gas
Reporting to: Team Leader
Monitor and action escalation reports
Support the gas department with administration tasks
Requirements of the Customer Service Operative:
Must be able to work in a busy and high-pressured environment
Must be able to handle challenging calls and remain calm under pressure
Excellent communication skills at all levels (both written and verbal)
Previous experience in a customer service/call centre role preferred
Gas/Home maintenance experience preferred, but not essential
Exceptional customer service skills
Understanding delivery of best value and continuous improvement
Good organisational skills
Demonstrate initiative and a good work ethic
Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!