Customer Service Operative
Location: Cheam
Salary: GBP24,024 per year, salary does increase after probation.
Hours: Alternate shift work, 8am - 5pm, 9am - 6pm and 1 Saturday a month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers' timesheets
Department: Domestic Gas
Reporting to: Team Leader
Monitor and action escalation reports
Support the gas department with administration tasks
Requirements of the Customer Service Operative:
Must be able to work in a busy and high-pressured environment
Must be able to handle challenging calls and remain calm under pressure
Excellent communication skills at all levels (both written and verbal)
Previous experience in a customer service/call centre role preferred
Gas/Home maintenance experience preferred, but not essential
Exceptional customer service skills
Understanding delivery of best value and continuous improvement
Good organisational skills
Demonstrate initiative and a good work ethic
Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service Operative
Bridge Recruitment UK Ltd
Posted 13 hours ago, valid for 14 days
Leatherhead, Surrey KT24 6DD, England
£24,024 - £24,960 per annum
Full Time
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Sonic Summary
- The position is for a Customer Service Operative located in Cheam with a salary of GBP24,024 per year, which increases after probation.
- This is a full-time, permanent role requiring alternate shift work, including hours from 8am to 5pm, 9am to 6pm, and one Saturday a month.
- Candidates should have previous experience in a customer service or call centre role, with a preference for those with gas or home maintenance experience.
- The role involves achieving high standards of customer service, managing engineer appointments, and supporting the gas department with administrative tasks.
- Applicants must possess excellent communication skills, the ability to work in a high-pressure environment, and demonstrate good organizational skills.
