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Customer Services Officer

Myn
Posted 14 hours ago, valid for 13 days
Location

Leatherhead, Surrey KT24 6TB, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Customer Service Officer position is available in South East England with a competitive salary.
  • The role involves supporting the Highway Operations & Infrastructure Group by handling enquiries, complaints, and Freedom of Information requests.
  • Candidates should have previous customer service or administrative experience, ideally with relevant qualifications in business administration or customer service.
  • Strong written and oral communication skills, along with excellent organisational and IT proficiency, are essential for this role.
  • Applicants are expected to have at least A-Level education or equivalent and a proactive approach to customer service.
Customer Service OfficerLocation: South East EnglandSalary: CompetitiveMyn is recruiting for a long-term client in the South East of England, and we are seeking an organised and proactive Customer Service Officer to join our team. If you’re passionate about delivering high-quality service, this could be the perfect role for you!The Role:As a Customer Service Officer, you will play a vital role in supporting the Highway Operations & Infrastructure Group. You will handle enquiries, complaints, and Freedom of Information requests, ensuring accurate record-keeping. You’ll engage with customers both internally and externally across multiple platforms, providing excellent service in all communications.Key Responsibilities:
  • Customer Support:
Lead the handling of customer enquiries and complaints, ensuring timely and accurate responses.
  • Multi-Channel Engagement:
Deliver high-quality service through written, verbal, and digital communication channels.
  • Administrative Support:
Support financial, administrative, and reporting functions within the team to keep operations running smoothly.
  • Collaboration:
Liaise with internal teams and external partners to ensure the delivery of cohesive customer service.What We’re Looking For:
  • Strong written and oral communication skills.
  • Excellent organisational and administrative skills.
  • IT proficiency, with the ability to manage records and databases.
  • Previous customer service or administrative experience.
  • Ability to work independently and manage a busy workload with conflicting priorities.
  • A proactive team player who puts the customer at the heart of everything they do.
Qualifications:
  • Educated to A-Level or equivalent.
  • Relevant qualifications in business administration or customer service (NVQ Level 3/4 desirable).
  • Willingness to develop and improve personal skills.
Ready to make an impact in a key role? Apply today and be part of a dynamic team in the South East!

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

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