Home Ownership Officer

Home Ownership Officer - Surrey -Flexible Working (Home / Office) - Client Side with Excellent Benefits - Social Housing Experience - £31,037 pa - 35 hours pw - 38 days holiday (30 + bank 8 holidays) - Generous Pension Scheme - Life Assurance 4 x annual salary - Leading Employee Assistance Programme - Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) - Compassionate Employer -Permanent Position - Job Security with Career Progression opportunities.

Working with a company that is a registered charity, who genuinely cares about it's people, duties for the position of Home Ownership Officer in Surrey include supporting the Homeownership Manager and Team Leader to provide a professional housing management service to the clients expanding homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met.

Additional duties for the position of Home Ownership Officer in Surrey include:

• Be the first point of contact for shared owners, leaseholders and freeholders, advising and dealing with queries regarding the homeownership housing/estate management service. Ensuring appropriate staff and third parties are involved as appropriate and escalating to the Team Leader or Homeownership Manager as required.
• Ensure the clients leasehold/homeownership policies and procedures are adhered to.
• Support the Team Leader and Homeownership Manager with the setting of service charges, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
• Undertake estate and home visits as and when required.
• Carry out leasehold Section 20 consultation by working with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance. To include the preparation and administration of Section 20 notices and replying to observations raised.
• Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
• Process lease extensions in line with the clients procedure, liaising with valuers and solicitors.
• Process shared ownership sub-letting requests in line with the clients procedure.
• Assist in the setting of sinking funds, ground rents, service charge budgets and accounts.
• Liaise with different departments as required in relation to building insurance claims from leaseholders.
• Be aware of and promote best practice in leasehold management.
• Deal with Complaints in line with the company policy.

To apply for the position of Home Ownership Officer in Surrey you should have a Full UK Driving License, access to a vehicle and have some or most of the following skills & experience:

• GCSE or equivalent education.
• Competent user of Microsoft Office packages.
• Full driving licence is essential.
• Experience of leasehold and/or shared ownership housing.
• Experience in conducting surveys.
• Demonstrable achievements in improving services for customers.
• Demonstrable experience of organising and prioritising a busy workload.
• A good understanding of relevant statutory legislation is desirable.
• Excellent interpersonal skills including the ability to influence and persuade.
• Able to demonstrate a proactive approach to resolving problems.
• Excellent numerical and analytical skills.
• Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.
• Independent ability to analyse information and data logically and reach sound conclusions.
• Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients.

Benefits for the position of Home Ownership Team Officer in Surrey include but are not limited to:

Contributory pension scheme 4% to 10% matched contributions

Hybrid working

Free onsite car parking

Life assurance of 4x annual salary (Terms and Conditions apply)

30 days annual leave in addition to bank holidays

Two volunteer days per year

Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

Extensive annual Staff Wellbeing programme

Enhanced maternity, paternity, and shared parental leave provision

Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

Annual flu vaccinations

Access to an extensive range of corporate discounts on shopping, travel & days out

Social events, including lunchtime walking, rounders, festive Fridays

Travel loan

This is a unique opportunity for an Home Ownership Officer in Surrey to join an organisation that genuinely cares for people, and also offers some of the best benefits in the industry. So if it is of interest, don't delay and apply today!

* Graham Rose is an employment business acting on behalf of our client