Quality Administrator

Reference number: JR244066

Location: Remote working with occasional attendance at a central Leeds Office

Working pattern: Full Time

Contract Type: Permanent

Number of roles: 1

Salary: £24,570 per annum

We are looking for a Quality Administrator to join our team.

The Quality and Enhancement team is the central focus for the management of governance and academic quality assurance within Kaplan Open Learning (KOL). The team provides support and guidance in relation to quality assurance and enhancement procedures, including academic regulations/codes of practice, Boards of Examiners processes, academic appeals, academic offences/academic integrity, late submission of coursework, extenuating circumstances/performance and student complaints. The team also services formal academic meetings such as Boards of Examiners, Academic Board and its sub-committees, Course Committees and others as required.

What you’ll bring to the role

Essential Requirements

• Bachelor’s degree or experience of working in the higher education sector in a similar role.

• Previous office administrative experience in a complex environment

• Excellent standard of digital literacy in Microsoft Office (Word, Excel, PowerPoint), Zoom, Microsoft Teams

• Good organisation, prioritisation, and written communication skills

• Meticulous attention to detail and a fast learner who excels at working using their own initiative

• Ability to prioritise and co-ordinate own workload, managing own time and ability to work to set/multiple deadlines

• Ability to work without supervision and as a member of a team, providing support and assistance to colleagues when required

Desirable Requirements

• Experience of working in UK Higher Education

• Experience or awareness of Quality Assurance procedures in UK Higher Education

• Advanced competency in using Excel, including experience using V-lookup, formulas and pivot tables.

What we do

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:

• What is your experience of administration in higher education (100 words maximum)

• Why do you want to work for a provider of online higher education? (100 words maximum)

The closing date for applications is 13 January 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.