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- Hourly Rate: £13.69 PAYE
- Location: Leeds
- Job Type: Full-time
We are seeking a dedicated SENDIASS Information and Advice Officer to support the frontline delivery of the SEND IAS service. This role is crucial as the first point of contact on the service advice line, involving data capture, initial responses, signposting, and triage into the wider service offer. Additionally, the role includes responsibilities in service communications, such as managing the website and social media channels, and developing service resources like guides and information videos.
Day-to-day of the role:- Respond to voicemails, emails, and web enquiries made to the advice line.
- Provide initial, general information and advice on SEND processes and topics.
- Offer appropriate signposting in line with enquiries.
- Collect service user data in accordance with service policies and GDPR requirements.
- Conduct triage assessments for enquiries that require additional advice and support.
- Assist in the delivery of virtual and in-person outreach activities such as information sessions, workshops, and advice sessions.
- Contribute to writing and updating service resources.
- Manage and post updates on social media platforms.
- Escalate risks or concerns about safeguarding in a timely manner.
- Uphold Council Values and comply with all relevant policies and procedures, particularly those related to Safeguarding, Equality and Diversity, and Health & Safety.
- Experience working as part of a team to deliver on the service offer.
- Understanding of the needs of vulnerable children and their families, particularly those with complex and Special Educational Needs.
- Ability to interpret legislation in a user-friendly manner for families.
- Skills to defuse situations that may lead to conflict and communication breakdowns.
- Excellent listening and communication skills.
- Proficiency in collecting and analysing data for strategic monitoring.
- Good general standard of education, at least to the equivalent of NVQ level 3.
- Competitive hourly rate.
- Opportunity to contribute to a vital community service.
- Engaging and varied work environment.
- Support for professional development.
To apply for the SENDIASS Information and Advice Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
