- Plan, control and monitor BAU projects, large and small, and ensure reports are produced within agreed deadlines.
- Build and maintain technical, procedural and client knowledge through experience and be a point of reference on technical issues and project related queries.
- Work with the Administration Manager and team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures.
- Oversee and contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost. Including effort relating to testing and progression of the change to the live environment.
- Identify offshore opportunities, manage transition and quality control delivery.
- On an on-going basis be the principle contact with the client or relevant administration team, maintaining and developing all working relationships.
- Coach, mentor and drive colleague training, development and team performance.
- Work with your team and the business to create a positive working environment.
- Demonstrable track record in dealing with DC and/or DB occupational schemes.
- Prior experience of managing a team or experience of mentoring / training within a pensions administration environment, would be beneficial.
- Interpersonal skills to include excellent written and verbal communication.
- Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
- Computer literate, including familiarity with excel.
- Take pride in your work with accuracy and adherence to a high level of quality being paramount.
- Progression in PMI qualification desirable.