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Account Manager Hybrid Role - Leeds
Employment Type: Full Time - Monday to Friday 9am/5.30pm
Location: Hybrid Working (Office based in Leeds)
Our Client are a leading player in the financial services industry, and we are dedicated to providing cutting-edge payment processing solutions which are tailored to a diverse range of merchants across various sectors.
With a focus on fostering long-lasting relationships, we go beyond being just a service provider. We pride ourselves in working collaboratively with our merchants to streamline payment processes, enhance their customer experiences and help drive sustainable growth for their business. Our team of dedicated professionals are driven to ensure that our merchants benefit from the best solutions available.
They understand that the landscape of financial transactions is constantly evolving. In response to this, we have positioned ourselves to deliver secure, reliable, and scalable payment solutions, and we strive to provide businesses the ability to navigate the digital payment landscape with ease.
Job Overview:
As a Account Manager for the Operations Team, you will play a pivotal role in supporting our Relationship Managers to ensure seamless client experiences. You will be responsible for handling various administrative tasks, addressing merchant inquiries, and collaborating with cross-functional teams to deliver a high-quality service.
Responsibilities:
- Merchant Communication:
- Act as a liaison between merchants and Relationship Managers, providing timely and accurate information.
- Assist with merchant inquiries, ensuring prompt resolution and merchant satisfaction.
- Maintain open lines of communication to address merchant needs effectively.
- Administrative Support:
- Assist Relationship Managers in maintaining accurate and up-to-date records.
- Handle administrative tasks related to account modifications and closures.
- Issue Resolution:
- Collaborate with the technical team to address and resolve merchant issues promptly.
- Escalate issues to the appropriate Relationship Managers and ensure timely resolutions.
- Merchant Training:
- Assist in the development and delivery of merchant training sessions.
- Provide ongoing support to merchants to ensure successful utilization of our payment solutions.
- Cross-functional Collaboration:
- Collaborate with various teams, including sales, technical support, and finance to facilitate smooth merchant interactions.
- Relay merchant feedback to the relevant teams for continuous improvement.
Preferred skills for this role:
- Previous experience in a merchant support or administrative role is preferred.
- Excellent written and verbal communication skills.
- Strong organizational abilities with attention to detail.
- Basic understanding of payment processing systems and technology.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient is MS Office and CRM software.
- Keen attention to detail to ensure accuracy in client records, reports, and other responsibilities.
- Flexibility and adaptability to navigate evolving merchant needs across different sectors.
- Proficiency in handling administrative tasks related to account onboarding, modifications, and closures.
- Ability to prepare and distribute reports as required by Relationship Managers.
- Able to handle and resolve conflicts or challenging situations with professionalism,
While such skills are not essential the following would be of particular interest:
- Prior experience with gateway providers.
- Experience in the financial or banking industry.
The role is based in their Leeds office and is currently hybrid working with a minimum of 2 days in office and 3-day optional home working.
