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As a Contact Centre Advisor you will be responding to customer queries from shareholders and employees (or their appointed representative).
Client Details
Our client is a leading & well-established business within Financial Services. They require a Contact Centre Advisor to join their city centre Leeds office on a temporary basis and start on the 13th November on a 6 -8 week basis!
Description
As a Contact Centre Advisor you will:
- Responding to inbound contact from shareholders and their representatives
- Undertaking identification and verification checks on all enquiries
- Escalating queries, complaints, risks and issues promptly
- Accurately recording information in the relevant systems
- Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience
- Developing and demonstrating expert knowledge and awareness of our products and procedures
Profile
To be successful in this role:
- Strong written and verbal communication skills
- A passion for customer service and a desire to resolve queries through to completion
- Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment
- Demonstrable experience of working and delivering daily, weekly and monthly targets
- Excellent problem-solving skills, with great attention to detail
- Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
- An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance
Please note you will need able to pass DBS & credit checks before starting the role
Job Offer
In return, our client can offer:
- 6 - 8 week role
- Hourly rate & weekly pay
- Mon - Fri working patterns
- City centre office location
- No interview required
