Contact Centre Team Leader

Contact Centre Team Leader

£28,000 - £30,000 + Uncapped Monthly Commission

Leeds

TRC Group have the pleasure of working on behalf of our client to appoint their next Team Leader.

This position is available due to company growth and a restructure. The successful candidate will have at least 2 years’ experience in a similar role and a proven track record in successfully managing an Internal Sales team.

The Role

• Leading from the front - Selling & Leading!!
• Overseeing a team of 5 Advisors and assisting them with the organisation and prioritisation of daily tasks
• Coaching, developing, and conducting 121s on a weekly basis and documenting it appropriately
• Monitor time management within the team and conduct disciplinaries where necessary
• Weekly reporting into the Director on team performance
• Monitor quality of work that is been carried out and ensure the team are working with high attention to detail at all times

The Candidate

• You MUST have a minimum of 2 years’ experience as a Team Manager in an office environment - must be B2C rather than B2B
• Great work ethic, high standards, 'go above and beyond’ mentality
• Excellent communication skills
• Proven ability to lead, drive and develop a team, strong focus on learning and development
• High attention to detail
• Candidates must be commutable to York

On offer to the successful candidate is an attractive career and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are exciting.

For more information on this role, then please contact Kate Shorthouse at TRC Group and send your CV via this advertisement.