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Service Supervisor
Leeds
30,000 - 35,000
The Service Supervisor will oversee and coordinate service operations, ensuring exceptional service delivery while maintaining strong customer relationships. You will act as a key liaison between the team and customers, providing technical support, managing workflows, and driving service excellence.
Key Responsibilities:
- Parts Management:
- Order parts required for repairs, liaising closely with the Repairs Supervisor to ensure timely procurement.
- PPM Coordination:
- Work with the Service Coordinator to ensure planned preventative maintenance (PPM) schedules are met in line with contractual obligations.
- Quotations:
- Prepare and send service and repair quotes to customers, ensuring clarity and accuracy.
- Communicate effectively with customers to explain the details of quotes, addressing any questions or concerns.
- Team Supervision:
- Manage and support the Service Coordinator, ensuring efficient scheduling and resource allocation.
- Customer Engagement:
- Build and maintain strong relationships with customers, acting as a point of contact for service-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and address any service issues promptly.
Requirements:
- Strong knowledge of the lift or related service industry, with a solid understanding of service contracts and PPM.
- Excellent organisational and time management skills to manage multiple priorities effectively.
- Proven experience in customer engagement, with the ability to explain technical concepts clearly.
- Leadership skills to manage and support team members.
- Proficiency in using service management software and tools is an advantage.
- A proactive and solution-oriented approach to problem-solving.
