Client Manager

Fixed Term Contract until 31 March 2025.

Location: Home based, however regular travel in the West Yorkshire area is required.

Primary Job Purpose

Through analysis of participants’ current challenges and opportunities, the Client Manager (CM) will play an integral role in sourcing the right volume, mix, size, and quality of clients on to the WYCA Good Growth Programme (GGP). Facilitating the achievement of individual and overall contract targets. The role is also responsible for ensuring all clients gain the correct help and support at the right time and that they complete their journey on the Programme, delivering business improvement, measurable growth, and additional jobs.

Areas of Responsibility

Business Planning & Results

• Deliver part of the overall GGP client acquisition target as directed by the Programme Manager including identifying and acquiring the right volume, size and quality of potential clients.
• Accountable for ensuring SME participant eligibility and suitability
• Responsible for ensuring all clients are signed up with the correct UKSPF compliant paperwork in place and the relevant CRM.
• Responsible for a portfolio of clients that are participating on the GGP, managing their interventions from diagnostic to the completion of the improvement Programme.
• Ensure that clients engage with the GGP Peer Networks and Workshop Activity

Client Engagement

• Build and manage lasting relationships with clients, drawing upon relevant business experience that will truly aid client growth.
• Effectively use the GGP Application, AOC and GROWTHmapper diagnostic process resulting in the creation of an Action Plan that has been fully agreed by the client.
• Ensure the procured coach/expert and their own delivery results in the client Action Plan being delivered in full and in a timely manner and to high levels of client satisfaction.
• Manage and monitor clients, coaches, and consultants by ensuring they remain focused and deliver the support directed by the agreed scope of support.
• As an ambassador of GGP, to ensure that your individual and GGP reputation is constantly upheld and is always at the forefront of your mind for any engagement.

Collaboration

• Build effective relationships and establish professional credibility with the participant's leadership team and maintains regular contact throughout participant's growth journey.
• Collaborate with other business support partners to ensure that they bring in additional support to assist the company's development as necessary.
• Seek regular feedback, identify, and act upon learning and development needs to develop technical and personal skills.
• Exemplify the GGP vision and values.
• Work closely with GGP Project Management team to ensure that all needs and wants are constantly met.

Markets

• Identify and engage with eligible and suitable quality businesses, directly or through intermediaries, supporting the sign-up process and signposting to appropriate support to achieve the service aims and measurable economic growth.
• Establish and maintain collaborative relationships with key internal teams and external stakeholders.
• Remain up to date on all offerings available through the WYCA local Eco Business Support landscape.
• Identify and share all GGP enhancements that become visible going forwards.

The job description outlines the main duties of this position and is designed for the benefit of both the post holder and the GGP Team in understanding the prime function of the post. It should not be regarded as exhaustive, as there may be other duties and requirements with the role. Please see job description attached.

The duties and responsibilities may change from time to time, and the post holder may be required to carry out other work not explicitly mentioned above which is considered to be appropriate and required for successful delivery of the project.

Skills and Experience

• Direct experience of successfully selling business support or a closely related service.
• Ability to work independently and unsupervised.
• Previous experience of building relationships
• Strong communication skills at all levels essential
• Experience of working in a demanding environment, where the willingness to adapt to meet the needs of the business, is crucial.

About Us

Oxford Innovation Advice is a dynamic and fast growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

Our closing date for applications is Friday 13th December 2024. We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible.