SaaS Account Manager

SaaS Account Manager - B2B Client relationship builder - SaaS - Software - Remote / Home Based - Sheffield HQInternal Account Management role for an experienced SaaS account manager with fantastic customer service skills who can nurture and build strong customer relationships. Manage 40+ accounts - SaaS - Software Solutions Negotiable Salary, fantastic benefits. Brilliant OTE (Uncapped)Hybrid flexibility, lovely culture, work with a brilliant team!Join a well-established business - 38 years old but in the last 8 years they have tripled turnover and started to really grow their presence. SaaS and best in class! Great role to get involved in this passionate business, create lasting client relationships, cross-sell, up-sell, find opportunities for growth!

This is a customer orientated role for a strong communicator and relationship builder. Someone switched on with initiative. We need a multi-tasker who can simultaneously manage accounts, an organised and energetic salesperson. This is a great role from someone from SaaS sales / account management background looking for their next move. Very well-established software solutions provider based out of Sheffield HQ. Hybrid flexibility, work from home with visits to the office. Fantastic team, great culture with the opportunity to grow with the business.Jasmine @ Duval is recruiting, apply today and get started Q1 2025.

The Role:

You will play a critical role in managing and nurturing existing client relationships. This position works closely with various departments to ensure the delivery of high-quality products/services, resolve issues, and maintain a high level of customer satisfaction. You will need to be a proactive, detail-oriented professional with excellent communication and organisational skills, capable of managing multiple accounts simultaneously.

Responsibilities:

• Serve as the primary point of contact for assigned accounts, ensuring strong, long-term client relationships.
• Actively engage with clients to understand their needs, goals, and challenges.
• Cross and upsell the portfolio of solutions the business offer.
• Provide timely responses to client inquiries, issues, and feedback.
• Conduct regular account reviews and ensure all necessary reporting is completed accurately and on time.
• Maintain accurate and up-to-date records of client interactions, account status, and progress on key initiatives.
• Monitor account performance and proactively identify opportunities for improvement or growth.

What are you waiting for? Great account management role in a fantastic industry. Let’s go!