Complaints Handler

We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complaints are handled and resolved!

Key responsibilities for the Complaints Handler:

• Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
• Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached.
• Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements.
• Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
• The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
• Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.

Experience of the Complaints Handler:

• You will have experience working in a fast-paced Complaints Handler, resolution role.
• Able to demonstrate great communication skills, showing confidence over the telephone but also through computer system.
• Has fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further in the future.
• Demonstrates good understanding overall order book management and competence with SAP / Salesforce software.

If you have the skills and experience required for the role of Complaints Handler please clink on the link below to apply directly!