Customer Service & Leasing Administrator - Build to Rent

VS/7271

Customer Service & Leasing Administrator – Build to Rent 

Leeds City Centre

£28,000 per annum - NEGOTIABLE DEPENDENT UPON EXPERIENCE, plus 10% discretionary performance bonus

Hours: 40 hours a week, 8am – 4pm, 9am – 5pm and 10am – 7pm.

Our client is a new and exciting build to rent development in the centre of Leeds. They offer communal facilities including a co-working lounge, gym, gardens, movie room and car park. They are currently seeking a customer focused candidate who has experience of operational property administration and some assistance with leasing.  This is an amazing role for the right candidate to grow and develop with the business!

Duties:

Customer Service:

• Ensure reception looks presentable and provide a warm welcome to residents and visitors
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. 
• Always seek ways to exceed residents’ service expectations
• Ensure resident issues and service requests are addressed within 24 hours
• Promote a community atmosphere including contributing to the resident events programme. 
• Undertake activities to recognise and celebrate long-term residents 
• Assist with resolving customer complaints 
• Active involvement in obtaining regular 5* reviews for the property

Property Administration

• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day to day assistance in management of reactive maintenance and defects
• Assist in monitoring compliance with planned and reactive maintenance procedures
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager. 

Leasing Administration:

• Respond to email and phone enquires in a timely and courteous manner 
• Respond to any customer queries and ensure that residents’ expectations are managed at all times 
• Assist with preparation of check-in and check-out reports, completing property inductions with new residents.
• Prepare inventories for apartments and ensure these are returned by new tenants
• Arrange utility registrations & council tax communications after residents move in
• Conduct viewings to prospective tenants,recording the feedback on our Hubspot marketing software and sending follow-up emails.
• Implement and support branded marketing campaigns
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports
• Assist with move in / move out customer journey procedures
• Assist with the collection of rents, ensuring collection and deposit on a timely basis
• Utilise the property management system (Yardi) to record various transactions and navigate tenant information, producing AST contracts and renewal contracts.
• Assist with market surveys, competitor analysis and “open houses”
• Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks

Experience Essential

• Experience in a property administration / lettings or related business (student accommodations, serviced apartments etc.)
• Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude 
• Excellent organisation and administration skills 
• Clear and effective communication skills, verbally and in writing 
• Intermediate IT skills including Microsoft Office and property management systems
• Team player with a willingness to support others
• A positive, ‘can-do’ attitude with a desire to learn and achieve outstanding results
• Ability to work independently
• Ability to work Saturdays and public holidays in line with the rota

Desirable

• Experience of working in the private residential sector
• ARLA member 
• Knowledge of Yardi property management system or similar system 
• Sales skills and confidence in promoting a product

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency