- Process and resolve customer complaints through online messaging, email, and phone.
- Provide excellent customer service and maintain a customer-focused approach.
- Communicate effectively with customers to address their concerns and queries.
- Organise and manage your workload efficiently.
- Excellent communication skills
- Strong organisational skills
- Customer-focused mindset
- Flexible and friendly approach
- Experience working in a customer-focused environment
- Proven ability to communicate effectively both verbally and in writing
- Strong organisational skills and attention to detail