Customer Service Advisor

Job Title: Customer Service Advisor                                     

Salary: £11.70ph

Morley, Leeds (Hybrid) 

Temporary - ongoing

Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.

The role / Main duties and responsibilities

• Respond directly to customers and client enquiries on an inbound/outbound basis either through telephone or email with a resolution within productivity and handling time targets
• Inform customers and clients of the outcome of their enquiries by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision
• Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome
• Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained
• Meet output and productivity targets relating to the above on a daily and weekly basis
• Maintain customer satisfaction ratings based on criteria set forth by the company
• Update and maintain the CRM and in-house tracking systems after each customer/client interaction
• Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPI's

Experience sought / Personal Qualities desired

• Must be available to work some holidays and weekends
• Fluent in written and verbal English language
• Strong Computer literacy skills
• Experience of working in an outbound contact centre is desirable
• Experience of maintaining multiple systems at once
• Able to work to individual and team targets
• Understanding of CSAT and Quality within a contact centre environment
• Working knowledge of CRM is desirable
• Excellent verbal communication skills
• Strong problem-solving abilities

Closing date: 18.10.2024

To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy