Job Title: Customer Service AdvisorReports to: Team LeaderPurpose of the jobs: To provide assistance and support to Employers using my client's pension arrangementsAreas of Responsibility:1. To develop and take ownership of My client's vision, Business Plan and values, and to be totally committed to these.2. To provide customer delight at all times, to our colleagues, employers and members. 3. To liaise with employers, advising on all routine matters pertaining to auto enrolment including customer service enquiries.4. To follow specified manual and computer based procedures and tasks, including data input.5. To answer employer queries via telephone and email and to liaise with employers to ensure all queries are promptly followed up and resolved.6. To take responsibility for the accuracy of data at all times.7. To develop knowledge of compliance and regulatory requirements for the provision of accurate data in line with my client's customer service commitments.8. To take responsibility for the quality and quantity of your own work as well as that of the team.9. To perform all duties in line with my client's Information Security policy.10. To comply with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the Company.11. To act as an ambassador of my client at all timesThis is a fantastic opportunity with a thriving and growing company.
Back to searchCustomer Service Advisor Fixed Term Contract until July 2025
Aibo Recruitment Ltd
Posted 15 hours ago, valid for a month
Leeds, West Yorkshire LS14 1DZ
£22,000 - £26,400 per annum
Full Time
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Sonic Summary
- The Customer Service Advisor position involves providing assistance and support to employers regarding pension arrangements.
- Candidates should be committed to the company's vision, business plan, and values, ensuring customer satisfaction at all times.
- Responsibilities include advising on auto enrolment, managing customer inquiries, and ensuring data accuracy while following procedures.
- The role requires compliance with regulatory requirements and adherence to information security and data protection policies.
- The position offers a competitive salary of £25,000 and requires a minimum of 2 years of relevant experience.
