Customer Service Coordinator:We’re recruiting on behalf of an exciting and fast-growing business that designs, engineers, and brings to market innovative consumer products from their site in Armley, Leeds. They’re now looking for a Customer Service Coordinator to join their friendly, down-to-earth team and help ensure their customers continue to receive exceptional support and care. WHAT’S ON OFFER:

Salary up to £26,500 depending on experience
37.5 hours per week, Monday to Friday
Flexible working hours – core hours are 10:00am–3:30pm
Hybrid working available after training and successful probation period
Location – Armley, Leeds, LS12
Free onsite parking and close to main bus route from Armley Road
Supportive and relaxed working culture with a strong team ethos
Health and wellbeing benefits
Staff discounts and access to early product prototypes
Opportunities to contribute ideas and grow with the company

THE ROLE:

Customer Support: Responding to customer emails and support tickets promptly and professionally. Handling queries and technical issues with care and attention to detail.
Order & Returns Management: Processing returns, cancellations, and refunds. Creating and managing work orders and customer orders accurately.
Problem Solving: Taking ownership of complex customer queries and resolving them efficiently. Ensuring every customer interaction results in a positive experience.
Administration: Supporting the team with essential admin tasks. Keeping accurate and up-to-date records using relevant systems.

THE COMPANY:With a focus on sustainability, functionality, and creativity, this company has grown into a thriving business with a global customer base. Their small but mighty team thrives on collaboration, problem-solving, and creating products that people genuinely love. If you’re someone who enjoys solving problems, being part of a close-knit team, and delivering excellent customer experiences, we’d love to hear from you. ABOUT YOU (Skills & Experience): Essential:

Proven experience in a customer service role, ideally handling email-based support
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to work independently and as part of a team
Proficient in Microsoft Excel
A proactive and positive attitude with a genuine desire to help customers

Desirable:

Experience using Zendesk or similar helpdesk software
Familiarity with Podio (project/task management software)
Background in working within a small business or start-up environment
Interest in sustainability, innovation, or engineering-led products

Apply today and become part of a company where your contribution truly makes a difference. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this role, you give consent for your CV to be processes by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments

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