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Are you ready for an exciting new challenge in 2025? Join a vibrant and energetic team and leave behind face-to-face Customer Service in Hospitality or Retail!
Our client, a Homeware Retailer in Leeds, is seeking a customer service superstar to join their friendly and ambitious team. This is an unmissable opportunity for confident communicators who are passionate about providing exceptional service to join a thriving business that truly cares about its culture and team wellbeing.
Location: Leeds Dock (outskirts of the city centre), with hybrid working after training period
Working Hours: Monday - Friday, 2-week rotation (Week 1: 8am - 4pm, Week 2: 12pm - 8pm)
Expected Start Date: 31st March 2025
Salary: £23K (self-progression scheme available)
Why choose our client?
- Fantastic location just a 15-minute walk from the train station.
- A clear progression structure, to support with your personal and professional development within Customer Service
- Influence product decisions and feel valued for your opinions
- Enjoy a social, bubbly, and outgoing team environment.
- Comprehensive onboarding plan to ensure your success.
- Monthly onsite activities with exciting prizes.
Responsibilities:
- Efficiently handle a high volume of incoming phone calls and email correspondence.
- Create a personal and respectful experience for each customer.
- Troubleshoot any customer issues regarding orders and assembly guides.
- Keep customers informed throughout the process.
- Assist with Trustpilot reviews.
Requirements:
- Clear and professional phone manner
- A friendly and positive attitude.
- Experience in a fast-paced environment.
- Previous customer service experience, preferably in phone and email communication.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
