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Our client is a market leader within their field who provide a 1st class level of service to their customers. As a result of continued strategic growth and success, our client is looking to add to their Customer Services team. If you are looking for a just a 'job' this is not for you. However, if you are looking for a career working within a very progressive business who focus on you and your personal development, then this is the right opportunity. Our client takes Customer Service incredibly seriously and as a result, they want to recruit the best people for their team and in return, they offer a great package, benefits and bonus scheme and as a result, have very strong staff retention within the business.
Our client is based East of Leeds but will be moving to North Leeds later this year and these roles are fully office based. They offer superb training, ongoing development, an excellent basic salary of £30,000 + Bonus, free breakfast daily, free lunch on a Friday, onsite parking, team events, pension contribution and more. We are looking for candidates who have related experience within a customer focused role. You may have worked within Sales or general Administration and customer interaction has been a part of your work, or you may have worked solely within Customer Services and are looking for a different role within quite a unique business.
If you are passionate about delivering exceptional customer service and enjoy a focused and fast-paced environment where accuracy and attention to detail are paramount this is a great role for you.
Daily Responsibilities:
- You will be a key point of contact for all customers new and current, dealing with initial enquiries, providing product knowledge and assisting in whatever way you can, taking ownership of the situation and being proactive in your response
- You will process customers' orders received via email and enter them accurately into the internal system (SAGE).
- Proactively keep customers updated on the status of their orders, updating on deliveries, including estimated time of delivery and potential delays.
- Where possible, you will question customers to see if you can offer support in other areas with the aim of increasing order value and revenue.
- You will work and collaborate with other departments to identify and address any potential issues affecting order processing and customer satisfaction.
- Manage customer returns and coordinate processes.
- Resolve and respond to customer complaints and inquiries in a timely and professional manner.
- Handle returns, credits, replacements, and demo requests efficiently.
- Provide specialized product advice and support material to customers upon request.
Requirements for this role:
- Previous experience in an Administration, Sales Administration or customer focused role
- Excellent communication skills, able to build those key relationships
- Flexibility and willingness to contribute to various tasks within the wider business
- Strong IT skills and strong organisational skills
- Experience working in a customer focused business where service levels and customer satisfaction is prioritized.
- A true team player with an understanding of the importance of this role in the overall sales process.
If you have the right approach and values outlined at the start of this advertisement, combined with the skills and experience outlined above, please apply immediately by sending your CV or phoning us to talk through your experience on .
Due to the number of applications, unfortunately we are not able to give feedback to all individuals. If you have not heard back within 7 days please assume that you have not been successful for this role.
