Customer Service Helpdesk

Customer Service Advisor - Leeds 

Temporary – Ongoing

Monday - Friday / 8.30am - 4.30pm (37.5 Hours Per Week)

£11.44p/hr Weekly Pay

The benefits of taking this role include:

• Working with a passionate team who continuously help one another.

• Experience of working for a global business

• On-site parking

• Subsidised canteen

• Fantastic learning and development team who will assist you in your journey.

• Hybrid Working After Training

Responsibilities within this role will include:

• Provide support to suppliers and internal colleagues and resolve queries

• Dealing with queries and complaints - incoming calls and email response

• Act as a front-line colleague to provide support to retail, suppliers and head office users on queries, signposting where information can be found, triaging and servicing requests.

• Handling emails that will include queries and complaints and being able to adapt to each customer

• Navigate several systems to support in query resolution

• Manage own workload and workflows to ensure timely resolution to queries

• Working between multiple systems ensuring accurate data entry

To be successful within this role you will have the following;

• Have a positive outlook, with a ‘can-do’ and ‘win/win’ attitude

• Sound decision-making skills

• Excellent verbal and written communication skills

• Must be a self-starter, proactive and forward-thinking

• A quick learner

• Able to work under pressure

• Ability to make effective choices to serve the customer

• Share ideas and work comfortably within a team

• Basic computing skills

• Have a flexible approach to work

PLEASE NOTE: These roles move very quickly. Please be available to answer calls from our recruiters to discuss your application.

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

Sadly we cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. We wish you all the best in your job search.