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CUSTOMER CARE / SALES ADVISORS
LEEDS
MONDAY TO FRIDAY - 8am - 5pm
11.54 PER HOUR
Do you love the buzz of Customer Care?
Are you interested in Sales?
Do you want to progress?
Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre.
These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.
What will you be doing as a Customer Care / Sales Advisor?
- Daily communication with customers via phone, email, and social media channels
- Investigate, create and deliver innovative and forward-thinking solutions to customer concerns
- General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network
- Effective identification and prioritisation of tasks
- Any other reasonable duties as requested
- Answering inbound and making outbound calls to customers who have raised a concern, require repair of their garage door or require further component parts.
- Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team
- Ensure all systems and customer information is kept up to date and accurate at all times
- Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team
Skills & Experience.
- Previous experience within a customer service or contact centre environment
- Excellent attention to detail
- Good computer skills (MS platforms, softphone, email)
- Excellent communication skills, both written and verbal
- Strong organisational skills
Major Recruitment are acting as a recruitment buisness
INDDC
