Service Administrator

Service Administrator

• Job Type: 12-18 Month FTC
• Working Hours: 8am to 4:30pm
• Location: LS10

Our client is seeking a Service Administrator to serve as the first point of contact for there customers, promoting quality customer service and assisting with business growth. This role is crucial in developing positive relationships with key customers and ensuring efficient service management.

Day-to-day of the role:

• Serve as the first point of contact for customers either on the phone.
• Develop positive relationships with key customers by assessing their needs and gathering pertinent information.
• Create work orders in appropriate systems and provide status updates to customers as requested.
• Utilise various service tools to maintain products or diagnose and troubleshoot issues, ensuring effective resolution.
• Document all service actions in the service management system to maintain accurate records of work done.

Required Skills & Qualifications:

• Effective communication, capable of delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Proficient in managing conflicts and handling conflict situations effectively.
• Strong customer focus, building robust customer relationships and delivering customer-centric solutions.
• Ability to direct work by providing direction, delegating, and removing obstacles.
• Instil trust and gains the confidence of others through honesty, integrity, and authenticity.

To apply for the Service Administrator position, please click apply.