Digital Radiography Field Service Engineer

At Burtons Medical Equipment, we pride ourselves on being an industry leader in the manufacture, distribution, and aftercare support of Veterinary capital equipment. From anaesthesia to X-ray, weve earned our reputation as "the Home of Veterinary Equipment" through our commitment to innovation, quality, and service excellence. As a proudly independent, family-run business nestled in the heart of Kent, we offer a friendly yet professional working environment where continuous learning and career development are key to our success.

The Opportunity

Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a home-based role covering the Southwest of England, with additional travel across the UK as required. As a key member of our team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our customers receive the highest level of service and support.

Key Responsibilities

• Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
• Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
• Perform installations, commissioning and annual service visits for new and existing X-ray equipment at customer sites.
• Troubleshoot customer issues both onsite and remotely, via phone support or remote desktop access.
• Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
• Complete service reports and administrative tasks with accuracy and in a timely manner.
• Manage your workload effectively, scheduling and planning jobs to ensure customer satisfaction.
• Maintain up-to-date product knowledge and adhere to company guidelines and procedures.

About You

• We are looking for a proactive and detail-oriented professional with a background in electronics, computing, biomedical engineering, or a related field.
• You should be skilled in managing multiple tasks in a fast-paced environment and demonstrate strong problem-solving abilities.
• Excellent communication and interpersonal skills are essential, as this role involves frequent interaction with customers, both in-person and remotely.

Extensive travel will be required, including overnight stays.

Essential Skills & Experience

• Proficient in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
• Experience troubleshooting within a Windows environment.
• Basic understanding of networking principles, including routing, switching, and TCP/IP.
• Strong communication skills across all mediums.
• Excellent time management, organisational abilities, and attention to detail.
• Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
• Ability to perform precise repairs with a high degree of manual dexterity.

What We Offer

• A competitive salary ranging from £34,650 to £42,000 per annum, depending on experience.
• A full-time, stable role with 33 holiday days per year (including bank holidays).
• A contributory pension scheme and access to ongoing training and career development.
• A company vehicle to support your field-based role.
• Participation in our discretionary monthly bonus scheme.
• Opportunities to engage in staff events, such as our Big Summer Party and Awards Scheme.

Location: Southwest area, with UK-wide travel required as needed.